Ref Table of Contents Page

Welcome title: Supplement to Universal Routing Reference Manual

URSNewFeat title: New Features

• AnalyzeUpdate title: Analyze Object
  

• AgentCapacityBasedRouting title: Budget-Based Routing
  

• AgentSkills title: Using Agent Skills for Ideal Agent Selection
  

• EstWaitTime title: Estimated Waiting Time Improvement and URS Web API
  

• FunctionsUpdate title: New or Updated Function Descriptions
  

• HTTPProxy title: Support of HTTP Proxies
  

• Hyphens title: Hyphens Allowed in Interaction Data Names
  

• HTTPBridge title: HTTP Bridge Updates
  

• IRDLocal title: IRD Localization
  

• Multibyte-to-UTF8-UNICODE title: Multibyte to UTF8/UNICODE Text Translation
  

• Rollover title: Graceful shutdown
  

• VQStat title: Associating Virtual Queues with Stat Servers
  

• NewStatistics title: New Statistics
  

URSUpdates title: Updates to Existing 8.1.4 Documentation

• ObjectsUpdate title: New or Updated IRD Object Descriptions
  

• Select title: Additional Data Returned by SelectDN
  

• FunctionsUpdate title: New or Updated Function Descriptions
  

• • FunctionsConfigDB title: URS Functions and Configuration Server
    

• HTTPBridge title: HTTP Bridge Updates
  

• OptionsUpdate title: New or Updated Option Descriptions
  

• Select title: Additional Data Returned by SelectDN
  

• Threshold title: Run Function
  

• WebUpdate title: Web Service Block Update
  

• OtherUpdates title: Other Universal Routing 8.1.x Updates
  

URSRESTAPI title: URS REST API Security Considerations and Basic Hardening Steps

EvalSkillExp title: Evaluation of Skill Expressions