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= frame|center|Chat-related options in the service:wes section.
Configuring Chat as the Default Channel of Engagement
Specifying chat as the default channel turns off the pacing algorithm. As a result, the engagement attempt is always activated on the chat channel and the count of ready agents is be ignored. If the [[Backendservicewmsg#wmsg.connector.defaultEngagementChannel|wmsg.connector.defaultEngagementChannel =
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This page was last edited on June 13, 2014, at 20:24.
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