Handle an Altocloud Chat Interaction

If you are set up to use the Genesys Altocloud plugin you will see the Altocloud tab on the right side of the Chat interaction window.

Important

Altocloud Journey might look different in your environment.

The Genesys Altocloud Agent's Guide contains all the information that you, as an agent, need to understand and use the contents of the Altocloud tab.

Purpose: To view the details of a contact's visit to your company website before and after they initiated a web chat interaction. This usually happens when your contact clicks a web chat widget, requests a quote, or requests more information.

Get Started

• Get started
• A visitor's experience
• Engage About journey analytics in Genesys Engage (Workspace)

Using the Altocloud tab

• Visitor details
• Visit details
• Customer journey map
• Segments assigned
• Outcome scores

For information about how to handle a chat interaction, go here.