Genesys International Release Notes

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Advisors Cisco Adapter: French, German, Spanish (Latin American) Advisors Genesys Adapter: French, German, Spanish (Latin American) Advisors Platform: French, German, Spanish (Latin American) eServices Content Analyzer Plug-in for GAX Language Pack French (Canada) eServices Manager Plug-in for GAX Language Pack Language Pack French (Canada) (Management Framework) Configuration Server Language Pack • Chinese (Simplified): 8.5.0; 8.5.1 • French (France): 8.5.0; 8.5.1 • German (Germany): 8.5.0; 8.5.1 • Japanese: 8.5.0; 8.5.1 • Korean: 8.5.0; 8.5.1 • Portuguese (Brazilian): 8.5.0; 8.5.1 • Spanish (Mexico): 8.5.0; 8.5.1 Contact Center Advisor - Mobile Edition Android Client: French, German, Spanish (Latin American) Contact Center Advisor - Mobile Edition iOS Client: French, German, Spanish (Latin American) Contact Center Advisor & Workforce Advisor: French, German, Spanish (Latin American) Frontline Advisor and Agent Advisor: French, German, Spanish (Latin American) Genesys Administrator Extension • Arabic • Chinese (Simplified) • Chinese (Traditional) • Czech) • French (Canada) • French (France) • German • Italian • Japanese • Korean • Polish • Portuguese (Brazilian) • Russian • Spanish (Latin America/Mexico) • Turkish Genesys Interactive Insights Language Pack • Chinese (Simplified) • French (Canada) • French (France) • German (Germany) • Italian • Japanese • Portuguese (Brazillian) • Russian • Spanish (Latin America/Mexico) • Turkish Genesys Knowledge Center Plugin for Workspace Desktop Edition Language Pack • French (Canada) • French (France) • German • Portuguese (Brazilian) • Spanish (Latin American) Genesys Rules Authoring Tool Language Pack • Chinese (Simplified) • French (Canada) • French (France) • German • Portuguese (Brazilian) • Spanish (Latin American) Genesys Skills Management Suite Language Pack: Italian iWD GAX Plug-in Language Pack • Chinese (Simplified) • French • German • Portuguese (Brazilian) • Spanish (Latin American) iWD Manager Language Pack • Chinese (Simplified) • French • German • Portuguese (Brazilian) • Spanish (Latin American) Pulse Language Pack • Arabic • Chinese (Simplified) • Czech • French (Canadian) • French (France) • German • Italian • Japanese • Korean • Polish • Portuguese (Brazilian) • Russian • Spanish (Latin America/Mexico) • Turkish Workforce Management Builder Language Pack • Arabic (Saudi Arabia • Chinese (Simplified) • Chinese (Traditional) • Czech • French (Canada • French (France) • German (Germany) • Italian • Korean • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Workforce Management Configuration Utility • Arabic • Chinese (Simplified) • Czech • French (Canadian) • French (France) • German • Italian • Korean • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Workforce Management Daemon Language Pack • Arabic (Saudi Arabia) • Chinese (Simplified) • Chinese (Traditional) • Czech • French (Canada) • French {France) • German (Germany) • Italian • Korean • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Workforce Management Data Aggregator Language Pack • Arabic (Saudi Arabia) • Chinese (Simplified) • Chinese (Traditional) • Czech} • French (Canada) • German • Italian • Korean • Portuguese (Brazilian)} • Russian • Spanish (Latin American) • Turkish Workforce Management Server Language Pack • Arabic (Saudi Arabia) • Chinese (Simplified) • Chinese (Traditional) • Czech} • French (Canada) • German • Italian • Korean • Portuguese (Brazilian)} • Russian • Spanish (Latin American) • Turkish Workforce Management Web Language Pack • Arabic (Saudi Arabia) • Chinese (Simplified) • Chinese (Traditional) • Czech} • French (Canada) • German • Italian • Korean • Portuguese (Brazilian)} • Russian • Spanish (Latin American) • Turkish Workspace Desktop Edition Language Pack • Arabic (Saudi Arabia): 8.5.108 and earlier; 8.5.109 and later • Chinese (Simplified): 8.5.108 and earlier; 8.5.109 and later • Chinese (Traditional): 8.5.108 and earlier; 8.5.109 and later • French (Canada): 8.5.108 and earlier; 8.5.109 and later • French (France): 8.5.108 and earlier; 8.5.109 and later • German (Germany): 8.5.108 and earlier; 8.5.109 and later • Italian: 8.5.108 and earlier; 8.5.109 and later • Japanese: 8.5.108 and earlier; 8.5.109 and later • Korean: 8.5.108 and earlier; 8.5.109 and later • Polish: 8.5.108 and earlier; 8.5.109 and later • Portuguese (Brazilian): 8.5.108 and earlier; 8.5.109 and later • Russian: 8.5.108 and earlier; 8.5.109 and later • Spanish (Mexico): 8.5.108 and earlier; 8.5.109 and later • Turkish: 8.5.108 and earlier; 8.5.109 and later

Arabic • Genesys Administrator Extension Language Pack • Pulse Language Pack • Workforce Management Builder Language Pack • Workforce Management Configuration Utility • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later Chinese (Simplified) • Configuration Server Language Pack: 8.5.0; 8.5.1 • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Rules Authoring Tool Language Pack • iWD GAX Plug-in Language Pack • iWD Manager Language Pack • Pulse Language Pack • Workforce Management Builder Language Pack • Workforce Management Configuration Utility • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later Chinese (Traditional) • Workforce Management Builder Language Pack • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later Czech • Genesys Administrator Extension Language Pack • Pulse Language Pack • Workforce Management Builder Language Pack • Workforce Management Configuration Utility • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack French (Canada) • eServices Content Analyzer Plug-in for GAX Language Pack • eServices Manager Plug-in for GAX Language Pack • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Knowledge Center Plugin for Workspace Desktop Edition Language Pack • Genesys Rules Authoring Tool Language Pack • Pulse Language Pack • Workforce Management Builder Language Pack • Workforce Management Configuration Utility • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later French (France) • Advisors Cisco Adapter • Advisors Genesys Adapter • Advisors Platform • Configuration Server Language Pack: 8.5.0; 8.5.1 • Contact Center Advisor - Mobile Edition Android Client • Contact Center Advisor - Mobile Edition iOS Client • Contact Center Advisor & Workforce Advisor • Frontline Advisor and Agent Advisor • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Knowledge Center Plugin for Workspace Desktop Edition Language Pack • Genesys Rules Authoring Tool Language Pack • iWD GAX Plug-in Language Pack • iWD Manager Language Pack • Pulse Language Pack • Workforce Management Builder Language Pack • Workforce Management Configuration Utility • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later German • Advisors Cisco Adapter • Advisors Genesys Adapter • Advisors Platform • Configuration Server Language Pack: 8.5.0; 8.5.1 • Contact Center Advisor - Mobile Edition Android Client • Contact Center Advisor - Mobile Edition iOS Client • Contact Center Advisor & Workforce Advisor • Frontline Advisor and Agent Advisor • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Knowledge Center Plugin for Workspace Desktop Edition Language Pack • Genesys Rules Authoring Tool Language Pack • iWD GAX Plug-in Language Pack • iWD Manager Language Pack • Pulse Language Pack • Workforce Management Builder Language Pack • Workforce Management Configuration Utility • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later Italian • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Skills Management Suite Language Pack • Pulse Language Pack • Workforce Management Builder Language Pack • Workforce Management Configuration Utility • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later Japanese • Configuration Server Language Pack: 8.5.0; 8.5.1 • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Pulse Language Pack • Workforce Management Builder Language Pack • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later Korean • Configuration Server Language Pack: 8.5.0; 8.5.1 • Genesys Administrator Extension Language Pack • Pulse Language Pack • Workforce Management Builder Language Pack • Workforce Management Configuration Utility • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later Polish • Pulse Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later Portuguese (Brazilian) • Configuration Server Language Pack: 8.5.0; 8.5.1 • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Knowledge Center Plugin for Workspace Desktop Edition Language Pack • Genesys Rules Authoring Tool Language Pack • iWD GAX Plug-in Language Pack • iWD Manager Language Pack • Pulse Language Pack • Workforce Management Builder Language Pack • Workforce Management Configuration Utility • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later Russian • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Pulse Language Pack • Workforce Management Builder Language Pack • Workforce Management Configuration Utility • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later Spanish (Latin American; Mexico) • Advisors Cisco Adapter • Advisors Genesys Adapter • Advisors Platform • Configuration Server Language Pack: 8.5.0; 8.5.1 • Contact Center Advisor - Mobile Edition Android Client • Contact Center Advisor - Mobile Edition iOS Client • Contact Center Advisor & Workforce Advisor • Frontline Advisor and Agent Advisor • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Knowledge Center Plugin for Workspace Desktop Edition Language Pack • Genesys Rules Authoring Tool Language Pack • Pulse Language Pack • iWD GAX Plug-in Language Pack • iWD Manager Language Pack • Workforce Management Builder Language Pack • Workforce Management Configuration Utility • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later Turkish • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Pulse Language Pack • Workforce Management Builder Language Pack • Workforce Management Configuration Utility • Workforce Management Data Aggregator Language Pack • Workforce Management Daemon Language Pack • Workforce Management Server Language Pack • Workforce Management Web Language Pack • Workspace Desktop Edition Language Pack: 8.5.108 and earlier; 8.5.109 and later

Return to Genesys 8.1 Release Notes

By Product/Component

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CCPulse+ • Chinese (Simplified) • Czech • French • German • Italian • Japanese • Korean • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish CCPulse+ Language Pack •' Czech • French (France) • German • Japanese • Portuguese (Brazilian) • Russian • Spanish (Latin America/Mexico) Configuration Server • Chinese (Simplified) • Czech • French • German • Italian • Japanese • Korean • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Genesys Administrator Language Pack • Chinese (Simplified) • French • German • Italian • Japanese • Korean • Portuguese (Brazilian) • Spanish (Latin American) Genesys Administrator Extension Language Pack • Chinese (Simplified) • French • German • Japanese • Korean • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Genesys Info Mart Manager Language Pack • French (Canada) Genesys Interactive Insights Language Pack • Chinese (Simplified) • French (Canada) • French (France) • German • Italian • Japanese • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Genesys Rules System Language Pack • Chinese (Simplified) • French • German • Italian • Japanese • Korean • Portuguese (Brazilian) • Spanish (Latin American) intelligent Workload Distribution Language Pack • Chinese (Simplified) • French • German • Italian • Japanese • Korean • Portuguese (Brazilian) • Spanish (Latin American) Interaction Routing Designer • Japanese Interaction Workspace Language Pack • Chinese (Simplified) • Chinese (Traditional) • French • German • Italian • Japanese • Korean • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Pulse Language Pack • Chinese (Simplified) • French • German • Japanese • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Workforce Management Builder Language Pack (8.1.1 and higher) • Chinese (Simplified) • Czech • French (Canada) • French (France) • German • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Workforce Management Builder 8.1.0 • Czech • French • German • Italian • Portuguese (Brazilian) • Russian • Spanish (Latin American) Workforce Management Configuration Utility • Chinese (Simplified) • Czech • French (Canada) • French (France) • German • Italian • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Workforce Management Daemon Language Pack (8.1.1 and higher) • Chinese (Simplified) • Czech • French (Canada) • French (France) • German • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Workforce Management 8.1.0 Daemon • Czech • French • German • Italian • Portuguese (Brazilian) • Russian • Spanish (Latin American) Workforce Management Data Aggregator Language Pack (8.1.1 and higher) • Chinese (Simplified) • Czech • French (Canada) • French (France) • German • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Workforce Management Data Aggregator 8.1.0 • Czech • French • German • Italian • Portuguese (Brazilian) • Russian • Spanish (Latin American) Workforce Management Server Language Pack (8.1.1 and higher) • Chinese (Simplified) • Czech • French (Canada) • French (France) • German • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Workforce Management Server 8.1.0 • Czech • French • German • Italian • Portuguese (Brazilian) • Russian • Spanish (Latin American) Workforce Management Web Language Pack (8.1.1 and higher) • Chinese (Simplified) • Czech • French (Canada) • French (France) • German • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Workforce Management Web 8.1.0 • Czech • French • German • Italian • Portuguese (Brazilian) • Russian • Spanish (Latin American)

Chinese (Simplified) • CCPulse+ • Configuration Server • Genesys Administrator Language Pack • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Rules Authoring Tool Language Pack • iWD Language Pack • Interaction Workspace Language Pack • Pulse Language Pack • Workforce Management Builder 8.1.1 Language Pack • Workforce Management Configuration Utility • Workforce Management Daemon 8.1.1 Language Pack • Workforce Management Data Aggregator 8.1.1 Language Pack • Workforce Management Server 8.1.1 Language Pack • Workforce Management Web 8.1.1 Language Pack Chinese (Traditional) • Interaction Workspace Language Pack Czech • CCPulse+ • CCPulse+ Language Pack • Configuration Server • Workforce Management Builder Language Pack 8.1.3 • Workforce Management Builder 8.1.0 • Workforce Management Configuration Utility • Workforce Management Daemon Language Pack 8.1.3 • Workforce Management Daemon 8.1.0 • Workforce Management Data Aggregator Language Pack 8.1.3 • Workforce Management Data Aggregator 8.1.0 • Workforce Management Server Language Pack 8.1.3 • Workforce Management Server 8.1.0 • Workforce Management Web Language Pack 8.1.3 • Workforce Management Web 8.1.0 French (Canada) • Genesys Info Mart Manager Language Pack • Genesys Interactive Insights Language Pack) • Workforce Management Builder Language Pack 8.1.2 • Workforce Management Configuration Utility 8.1.2 • Workforce Management Daemon Language Pack 8.1.2 • Workforce Management Data Aggregator Language Pack 8.1.2 • Workforce Management Server Language Pack 8.1.2 • Workforce Management Web Language Pack 8.1.2 French (France) • CCPulse+ • CCPulse+ Language Pack • Configuration Server • Genesys Administrator Language Pack • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Rules Authoring Tool Language Pack • iWD Language Pack • Interaction Workspace Language Pack • Pulse Language Pack • Workforce Management Builder 8.1.1 Language Pack • Workforce Management Builder 8.1.0 • Workforce Management Configuration Utility • Workforce Management Daemon 8.1.1 Language Pack • Workforce Management Daemon 8.1.0 • Workforce Management Data Aggregator 8.1.1 Language Pack • Workforce Management Data Aggregator 8.1.0 • Workforce Management Server 8.1.1 Language Pack • Workforce Management Server 8.1.0 • Workforce Management Web 8.1.1 Language Pack • Workforce Management Web 8.1.0 German • CCPulse+ • CCPulse+ Language Pack • Configuration Server • Genesys Administrator Language Pack • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Rules Authoring Tool Language Pack • Interaction Workspace Language Pack • Pulse Language Pack • Workforce Management Builder 8.1.1 Language Pack • Workforce Management Builder 8.1.0 • Workforce Management Configuration Utility • Workforce Management Daemon 8.1.1 Language Pack • Workforce Management Daemon 8.1.0 • Workforce Management Data Aggregator 8.1.1 Language Pack • Workforce Management Data Aggregator 8.1.0 • Workforce Management Server 8.1.1 Language Pack • Workforce Management Server 8.1.0 • Workforce Management Web 8.1.1 Language Pack • Workforce Management Web 8.1.0 Italian • CCPulse+ • Configuration Server • Genesys Administrator Language Pack • Genesys Interactive Insights Language Pack • Genesys Rules Authoring Tool Language Pack • iWD Language Pack • Interaction Workspace Language Pack • Workforce Management Builder 8.1.0 • Workforce Management Configuration Utility • Workforce Management Daemon 8.1.0 • Workforce Management Data Aggregator 8.1.0 • Workforce Management Server 8.1.0 • Workforce Management Web 8.1.0 Japanese • CCPulse+ • CCPulse+ Language Pack • Configuration Server • Genesys Administrator Language Pack • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Rules Authoring Tool Language Pack • iWD Language Pack • Interaction Routing Designer Language Pack • Interaction Workspace Language Pack • Pulse Language Pack Korean • CCPulse+ • Configuration Server • Genesys Administrator Language Pack • Genesys Administrator Extension Language Pack • Genesys Rules Authoring Tool Language Pack • Interaction Workspace Language Pack • iWD Language Pack Portuguese (Brazilian) • CCPulse+ • CCPulse+ Language Pack • Configuration Server • Genesys Administrator Language Pack • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Rules Authoring Tool Language Pack • iWD Language Pack • Interaction Workspace Language Pack • Pulse Language Pack • Workforce Management Builder 8.1.1 Language Pack • Workforce Management Builder 8.1.0 • Workforce Management Configuration Utility • Workforce Management Daemon 8.1.1 Language Pack • Workforce Management Daemon 8.1.0 • Workforce Management Data Aggregator 8.1.1 Language Pack • Workforce Management Data Aggregator 8.1.0 • Workforce Management Server 8.1.1 Language Pack • Workforce Management Server 8.1.0 • Workforce Management Web 8.1.1 Language Pack • Workforce Management Web 8.1.0 Russian • CCPulse+ • CCPulse+ Language Pack • Configuration Server • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Interaction Workspace Language Pack • Pulse Language Pack • Workforce Management Builder 8.1.0 • Workforce Management Builder 8.1.2 Language Pack • Workforce Management Configuration Utility • Workforce Management Daemon 8.1.0 • Workforce Management Daemon 8.1.2 Language Pack • Workforce Management Data Aggregator 8.1.0 • Workforce Management Data Aggregator 8.1.2 Language Pack • Workforce Management Server 8.1.0 • Workforce Management Server 8.1.2 Language Pack • Workforce Management Web 8.1.0 • Workforce Management Web 8.1.2 Language Pack Spanish (Latin American/Mexican) • CCPulse+ • CCPulse+ Language Pack • Configuration Server • Genesys Administrator Language Pack • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Genesys Rules Authoring Tool Language Pack • iWD Language Pack • Interaction Workspace Language Pack • Pulse Language Pack • Workforce Mangement Builder 8.1.1 Language Pack • Workforce Management Builder 8.1.0 • Workforce Management Configuration Utility • Workforce Management Daemon 8.1.1 Language Pack • Workforce Management Daemon 8.1.0 • Workforce Mangement Data Aggregator 8.1.1 Language Pack • Workforce Management Data Aggregator 8.1.0 • Workforce Management Server 8.1.1 Language Pack • Workforce Management Server 8.1.0 • Workforce Management Web 8.1.1 Language Pack • Workforce Management Web 8.1.0 Turkish • CCPulse+ • Configuration Server • Genesys Administrator Extension Language Pack • Genesys Interactive Insights Language Pack • Interaction Workspace Language Pack • Pulse Language Pack • Workforce Management Builder 8.1.1 Language Pack • Workforce Management Configuration Utility • Workforce Management Daemon 8.1.1 Language Pack • Workforce Management Data Aggregator 8.1.1 Language Pack • Workforce Management Web 8.1.1 Language Pack • Workforce Management Server 8.1.1 Language Pack

Return to Genesys 8.0 Release Notes

By Product/Component

By Language/Product-Component

CCPulse+ • Chinese (Simplified) • Czech • French • German • Italian • Japanese • Korean • Portuguese (Brazilian) • Russian • Spanish (Latin American) • Turkish Configuration Manager • Chinese (Simplified) • Czech • French • German • Portuguese (Brazilian) • Russian • Spanish (Latin American) Configuration Server • Chinese (Simplified) • Czech • French • German • Portuguese (Brazilian) • Russian • Spanish (Latin American) eServices Knowledge Manager • Chinese (Simplified) • Czech • French • German • Italian • Japanese • Russian • Spanish (Latin American) Gplus Adapter for Siebel CRM Campaign Synchronization Component Language Pack • French (Canada) Gplus Adapter for Siebel CRM Communication Server Language Pack • Czech • French (Canada) Gplus Adapter for Siebel CRM Multimedia Component Language Pack • Czech • French (Canada) Gplus Adapter for Siebel CRM Voice Component Language Pack • Czech • French (Canada) intelligent Workload Distribution Language Pack • Chinese (Simplified) • French • German • Italian • Korean • Sapnish (Latin American) Interaction Workspace • French • German Universal Contact Server Manager • Japanese Workforce Management Builder • Chinese (Simplified) • Czech • French • German • Japanese • Portuguese (Brazilian) • Russian • Spanish (Latin American) Workforce Management Configuration Utility • Chinese (Simplified) • Czech • French • German • Japanese • Portuguese (Brazilian) • Russian • Spanish (Latin American) Workforce Management Daemon • Chinese (Simplified) • Czech • French • German • Japanese • Portuguese (Brazilian) • Russian • Spanish (Latin American) Workforce Management Data Aggregator • Chinese (Simplified) • Czech • French • German • Japanese • Portuguese (Brazilian) • Russian • Spanish (Latin American) Workforce Management Server • Chinese (Simplified) • Czech • French • German • Japanese • Portuguese (Brazilian) • Russian • Spanish (Latin American) Workforce Management Web • Chinese (Simplified) • Czech • French • German • Japanese • Portuguese (Brazilian) • Russian • Spanish (Latin American)

Chinese (Simplified) • CCPulse+ • Configuration Manager • Configuration Server • iWD Language Pack • eServices Knowledge Manager • Workforce Management Builder • Workforce Management Configuration Utility • Workforce Management Daemon • Workforce Management Data Aggregator • Workforce Management Server • Workforce Management Web Czech • CCPulse+ • Configuration Manager • Configuration Server • eServices Knowledge Manager • Gplus Adapter for Siebel CRM Multimedia Component Language Pack • Gplus Adapter for Siebel CRM Voice Component Language Pack • Gplus Communication Server for Siebel CRM Language Pack • Workforce Management Builder • Workforce Management Configuration Utility • Workforce Management Daemon • Workforce Management Data Aggregator • Workforce Management Server • Workforce Management Web French (Canada) • Gplus Adapter for Siebel CRM Campaign Syncronization Component • Gplus Adapter for Siebel CRM Communication Server • Gplus Adapter for Siebel CRM Multimedia Component • Gplus Adapter for Siebel CRM Voice Component French (France) • CCPulse+ • Configuration Manager • Configuration Server • iWD Language Pack • Interaction Workspace • eServices Knowledge Manager • Workforce Management Builder • Workforce Management Configuration Utility • Workforce Management Daemon • Workforce Management Data Aggregator • Workforce Management Server • Workforce Management Web German • CCPulse+ • Configuration Manager • Configuration Server • iWD Language Pack • Interaction Workspace • eServices Knowledge Manager • Workforce Management Builder • Workforce Management Configuration Utility • Workforce Management Daemon • Workforce Management Data Aggregator • Workforce Management Server • Workforce Management Web Italian • CCPulse+ • iWD Language Pack • eServices Knowledge Manager Japanese • CCPulse+ • eServices Knowledge Manager • Universal Contact Server Manager • Workforce Management Builder • Workforce Management Configuration Utility • Workforce Management Daemon • Workforce Management Data Aggregator • Workforce Management Server • Workforce Management Web Korean • CCPulse+ • iWD Language Pack Portuguese (Brazilian) • CCPulse+ • Configuration Manager • Configuration Server • Workforce Management Builder • Workforce Management Configuration Utility • Workforce Management Daemon • Workforce Management Data Aggregator • Workforce Management Server • Workforce Management Web Russian • CCPulse+ • Configuration Manager • Configuration Server • eServices Knowledge Manager • Workforce Management Builder • Workforce Management Configuration Utility • Workforce Management Daemon • Workforce Management Data Aggregator • Workforce Management Server • Workforce Management Web Spanish (Latin American) • CCPulse+ • Configuration Manager • Configuration Server Language Pack] • iWD Language Pack • eServices Knowledge Manager • Workforce Management Builder • Workforce Management Configuration Utility • Workforce Management Daemon • Workforce Management Data Aggregator • Workforce Management Server • Workforce Management Web Turkish CCPulse+

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