Abandon Rate Percentage

Also known as ABN %. In Premier Edition Cloud, this is the percentage rate of calls that are not completed, because the caller hangs up before an agent answers the call.

[+] Formula

(Total amount of abandoned calls / Call volume offered) × 100

For More Information Nothing links to this glossary term - yet!

Suggestions To comment on a term, or suggest a new term, send a quick email to the Glossary Team

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z