After Call Work

Also known as ACW. The state where a device, on behalf of an agent, is no longer involved with an Automatic Call Distributor (ACD) call. While in this state, the agent is performing administrative duties for a previous call (or another media interaction) and cannot receive further calls from the ACD.
See also Ready and Not Ready.

For More Information My Status In the Workspace Web Edition VCC2.5.4 Genesys Engage cloud Workspace Web Edition Agent Desktop Help My Channels In the Workspace Web Edition VCC2.5.7 Genesys Engage cloud Workspace Web Edition Agent Desktop Help My Channels In the Workspace Web Edition VCC2.5.4 Genesys Engage cloud Workspace Web Edition Agent Desktop Help My Channels In the Workspace Web Edition VCC2.5 Genesys Engage cloud Workspace Web Edition Agent Desktop Help Managing Your User Account In the Workspace Web Edition VCC2.2 Genesys Engage cloud Workspace Web Edition Agent Desktop Help Managing Your User Account In the Workspace Web Edition VCC2.5.4 Genesys Engage cloud Workspace Web Edition Agent Desktop Help

Suggestions To comment on a term, or suggest a new term, send a quick email to the Glossary Team

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z