Auto Available

An Automatic Call Distributor (ACD) feature that automatically sets the agent state to Available after an agent completes and disconnects the call. If an agent has to go into After Call Work, he or she must set this agent state manually.
See also Auto Wrap-up and Availability.

For More Information Nothing links to this glossary term - yet!

Suggestions To comment on a term, or suggest a new term, send a quick email to the Glossary Team

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z