E-Mail

In Multimedia, Knowledge Manager uses this term, interchangeably with message, to refer to interactions to which it applies Screening Rules or Content Analysis. Although most interactions that are screened or classified are expected to be e-mail messages, in fact these operations can apply to any interaction that has text somehow associated with it. The text can be the body of the interaction (e-mail or chat, for example) or it can be associated with it more obliquely (as user data, for example).

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