Interaction Routing Designer

Also known as IRD. A Graphical User Interface (GUI) of Genesys Universal Routing that is used to design routing strategies. Routing strategies can route based on various criteria, such as business rules, information from a database lookup, a required skill set, interaction priority, the desired service level, interaction attributes, and statistical values.

For More Information IWD Business Process In the intelligent Workload Distribution 9.0.0 iWD Overview User Data Sources and KVPs In the Genesys Info Mart Current Genesys Info Mart Deployment Guide

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