Interaction Server

An eServices component that is the central interchange for interaction flow and mediates among media servers, routing components, Knowledge Management, and the desktop. For nonvoice interactions, it is the functional equivalent of T-Server. Interaction queues are actually entities in the database (sometimes called the cache) that is associated with Interaction Server.

For More Information Support for eServices and Third Party Media Servers In the intelligent Workload Distribution 9.0.0 iWD Overview Genesys Info Mart Terminology Conventions In the Genesys Info Mart Current Genesys Info Mart Deployment Guide Workspace And Genesys 8 In the Workspace Desktop Edition 8.5.0 Workspace Desktop Edition Deployment Guide IWD Overview In the intelligent Workload Distribution 9.0.0 iWD Overview Technical Descriptors In the Genesys Info Mart Current Genesys Info Mart User's Guide Architecture In the Orchestration Server 8.1.4 Orchestration Server Deployment Guide

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