Missed Calls

In Premier Edition Cloud, a count of unique calls that were not answered by at least one agent. The following conditions apply:

• if the agent rejects the call then it is counted as a missed call.
• if the same call is missed twice, it's still counted as one missed call.
• if a caller hangs up while an agent's phone is ringing then it's not counted as a missed call.
• a Redirected on No Answer (RONA) call is counted the same as a missed call.
• if a call is missed by the first agent and then answered by a second agent, then the call is counted as both an answered call as well as a missed call.
  

For More Information Skills In the Premier Edition Cloud Current VCC Dashboard Help Skills In the Premier Edition Cloud Current2 VCC Dashboard Help Thresholds In the Premier Edition Cloud Current VCC Dashboard Help Thresholds In the Premier Edition Cloud Current2 VCC Dashboard Help

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