Reporting and Analytics Aggregates

Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serves as the primary source of data for the Genesys CX Insights (GCXI) historical reports. RAA is required for Genesys CX Insights, and was required for the now-deprecated GI2.

For More Information Reporting and Analytics Aggregates Physical Data Model for a Microsoft SQL Server Database In the RAA 8.5.0 Reporting and Analytics Aggregates Physical Data Model for a Microsoft SQL Server Database Reporting and Analytics Aggregates Physical Data Model for an Oracle Database In the RAA 8.5.0 Reporting and Analytics Aggregates Physical Data Model for an Oracle Database Reporting and Analytics Aggregates Physical Data Model for a PostgreSQL Server Database In the RAA 8.5.0 Reporting and Analytics Aggregates Physical Data Model for a PostgreSQL Database Reporting and Analytics Aggregates Options Reference In the Genesys Configuration Options Current Reporting and Analytics Aggregates Reporting and Analytics Aggregates 8.5 User’s Guide In the RAA 8.5.0 Reporting and Analytics Aggregates User's Guide Reporting and Analytics Aggregates 8.5 Deployment Guide In the RAA 8.5.0 Reporting and Analytics Aggregates Deployment Guide

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