Standard Response

An item in the Standard Response Library, which stores prewritten responses for use as suggestions to agent, acknowledgment, and/or autoresponse. Each standard response is assigned to exactly one category in the system; however, a category may have zero or many standard responses assigned to it.

For More Information Genesys eServices Field Codes Reference Manual In the Genesys Engage Digital (eServices) 8.1.4 eServices Field Codes Reference Manual

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