Standard Response Library

Also known as SRL. In eServices, a library of standard responses that agents can use in replies to inbound e-mails, or that strategies can use in acknowledgments and autoresponses. Each standard response is assigned to exactly one category in the system; however, a category may have zero or many standard responses assigned to it.
See also Genesys Content Analyzer.

For More Information Concepts And Features In the Workspace Desktop Edition 8.5.0 Workspace Desktop Edition Deployment Guide Functions and Components In the Genesys Engage Digital (eServices) 8.5.0 eServices Deployment Guide Functions and Components In the Genesys Engage Digital (eServices) 8.5.1 eServices Deployment Guide Standard Response Library options In the Genesys Engage cloud Public Genesys Engage cloud Administrator's Guide Functions and Components In the Genesys Engage Digital (eServices) 8.5.2 eServices Deployment Guide

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