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Published Option
_do_not_call_items
Default Value: No default value
Valid Values: <integer>,<integer>,<integer>
Changes Take Effect: Immediately
Introduced: 8.5.224.00
For calls placed via a Routing Point (RP) this option defines time checks that the callback service must perform before calling the customer. The value for this option matches the following formatting:
- <threshold>,<earliest call time>,<latest call time>
- where:
- threshold defines the maximum time difference in seconds between the callback desired time and the current time.
- earliest call time is the 24-hour earliest time that the callback service is allowed to launch a call if the current time matches the defined threshold value.
- latest call time is the 24-hour latest time that the callback service is allowed to launch a call if the current time matches the defined threshold value.
- Important: All of the above times are based on the local time of the Orchestration server(s).
For example, if _do_not_call_items=3600,9,21, the callback service does not proceed with calling the customer if the local time is not between 9 AM and 9 PM local time on the Orchestration Server. Additionally, before launching the call, it also checks that the current local time matches the customer call's desired time within 3600 seconds.
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