Genesys Info Mart ETL-DN:gim-etl:q-answer-threshold-voice

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Published Option

q-answer-threshold-voice

Default Value: 60
Valid Values: Any integer in the range of 1 to 10000
Changes Take Effect: On the next ETL cycle
Dependencies: None

On a DN of type ACD Queue or Virtual Queue, specifies the default duration, in seconds, that is used as a target time to answer voice interactions that were distributed by the virtual queue or ACD queue. This setting overrides the value of the option with the same name configured on the Application or Switch objects.

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