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Published Option
short-abandoned-threshold
Default Value: 10
Valid Values: 0-60
Changes Take Effect: On the next ETL cycle
Dependencies: None
Specifies the minimum duration, in seconds, of an abandoned email interaction in order for it to be considered truly abandoned. Genesys Info Mart uses this value to determine the state of SHORT_ABANDONED_FLAG in the IRF row. Genesys Info Mart uses the option setting in the Genesys Info Mart Application object unless you override this value by configuring an option that has the same name in the interface you use for configuration:
- On a Media Type Business Attribute for a particular tenant, for interactions of that media type for that tenant.
If you change the value of this option, the new option value is not applied to previously loaded facts.
Tip
The same option in the
[gim-etl] section controls the equivalent threshold for voice interactions.
Draft Option
No draft option
