Genesys Info Mart ETL:gim-etl-populate:populate-mm-ixnqueue-facts

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

populate-mm-ixnqueue-facts

Default Value: false
Valid Values: true, false
Changes Take Effect: On the next ETL cycle
Dependencies: None

Enables or disables the population of eServices/Multimedia Interaction Queue activity to the MSF table. Genesys Info Mart uses this value for all configured eServices/Multimedia Interaction Queues, unless you configure an option that has the same name on an individual Script object for a specific Interaction Queue in the interface you use for configuration.

• false—The placement of an interaction in an Interaction Queue will not be represented in the MSF table.
• true—The placement of an interaction in an Interaction Queue will be represented in the MSF table.

Starting with release 8.5.003, Genesys Info Mart always creates an MSF record for the first Interaction Queue that an inbound interaction enters, regardless of the setting of this option.

Strategy time is not included in the mediation duration, with the following exceptions:

• Scenarios in which an interaction is bounced between an Interaction Queue and a strategy while an available agent is being identified
• Between releases 8.5.002 and 8.5.006, when the expand-mediation-time-for-gapless option is true
• Starting with release 8.5.007, when the show-non-queue-mediation-mm option is set to true

For more information, see Populating Mediation Segments in the Genesys Info Mart User’s Guide.

Tip

Ideally, populate-mm-ixnqueue-facts should be set to true only for Interaction Queues for which mediation reporting is desired, so that the MSF table does not become cluttered with unnecessary information. Some Interaction Queues are not useful for reporting, such as the Interaction Queues that are associated with Interaction Workbin objects only through a configured Interaction Queue View.

Draft Option

No draft option