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Published Option
Default Value: 60
Valid Values: 1-10000
Changes Take Effect: On the next ETL cycle
Dependencies: None
Specifies the default duration, in seconds, that is used on all configured queues as a target time to answer voice interactions that were distributed by virtual queues or ACD queues.
Genesys Info Mart uses this value unless, in the interface you use for configuration, you configure an option that has the same name on an individual Virtual Queue or ACD Queue DN object or on the Switch object.
For more information about setting queue-specific thresholds, see Configuring a DN for ICON and Genesys Info Mart reporting in the Genesys Info Mart Deployment Guide.
If you change the value of this option, the new option value is not applied to previously loaded facts.
For similar options that control equivalent thresholds for multimedia interactions, see the gim-etl-media-chat Section and the gim-etl-media-email Section.
Draft Option
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