View in ref guide.
Edit this option Publish this option Clear draft content
Published Option
Default Value: 10
Valid Values: 1-1000
Changes Take Effect: On the next ETL cycle
Dependencies: None
Modified: 8.5.003
Specifies the maximum duration of mediation, in seconds, that is used on all configured queues to indicate that an interaction that was abandoned while in a queue should be considered a “short” abandon. Genesys Info Mart uses this value to determine the state of SHORT_ABANDONED_FLAG in the MEDIATION_SEGMENT_FACT (MSF) row for voice interactions that are abandoned in a virtual queue or ACD queue.
Genesys Info Mart uses this value unless, in the interface you use for configuration, you configure an option that has the same name on a Switch object or, starting with release 8.5.003, an individual virtual queue or ACD queue DN object. In releases earlier than 8.5.003, this value could not be set on an individual DN object.
If you change the value of this option, the new option value is not applied to previously loaded facts.
For similar options that control equivalent thresholds for multimedia interactions, see the gim-etl-media-chat Section and the gim-etl-media-email Section.
Draft Option
No draft option