Genesys Info Mart ETL:gim-etl:short-abandoned-threshold

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Published Option

short-abandoned-threshold

Default Value: 10
Valid Values: 0-60
Changes Take Effect: On the next ETL cycle
Dependencies: None

Specifies the minimum duration, in seconds, of an abandoned voice interaction in order for it to be considered truly abandoned. Genesys Info Mart uses this value to determine the state of SHORT_ABANDONED_FLAG in the IRF row.

If you change the value of this option, the new option value is not applied to previously loaded facts.

For similar options that control equivalent thresholds for multimedia interactions, see the gim-etl-media-chat Section and the gim-etl-media-email Section.

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