Interaction Workspace:interaction-workspace:outbound-treatment-mode

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Published Option

outbound.treatment-mode

Default Value: none
Valid Values: Select one value from the following list: personal,campaign,none.
none: The application never applies any treatment to mark processed requests.
campaign: The treatment RecordTreatCampaign is applied to the record when a mark processed action is executed.
personal: The treatment RecordTreatPersonal is applied to the record when a mark processed action is executed.

Note: campaign and personal are valid unless a call has been rescheduled by the agent.
Changes Take Effect: Immediately.

Specifies the type of treatment to be applied for the outbound record after it is marked as processed. If set to none, no treatment is applied for the outbound record.

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