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Published Option
Default Value: 0
Valid Values: 0, positive integers
Changes Take Effect: On the next interaction
Dependencies: prr-mode, ab-test-gpr-on-period
Introduced: 9.0.018.01
Specifies the period of time, in seconds, that skills-based routing should route interactions when using time-sliced A/B test mode. This option alternates with the ab-test-gpr-on-period option, with each routing method used for the length of time you specify in the corresponding option. The split percentage is calculated based on the ratio of the two option values.
Important: These options take effect ONLY when the value set for the prr-mode option is ab-test-time-sliced.
For each interaction, the gpmUse KVP records whether GPR (gpmUse = 1) or skills-based routing (gpmUse = 0) routed the interaction.
If either the ab-test-gpr-on-period or ab-test-gpr-off-period option is set to 0, or has a negative or invalid value, GPR defaults to a 50/50 time split with the duration of each routing mode defined by the value of the ab-test-time-slice option.
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