Predictive Route DataCfg:default-predictor:score-base-threshold

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Published Option

score-base-threshold

Default Value: 0
Valid Values: (integer) 0 - <max>
Changes Take Effect: On the next interaction processed

This option defines the initial minimum agent score required for an agent to be considered a match for an interaction. After the timeout defined by the [default-predictor].initial-threshold-timeout option expires, the minimum score required to handle the interaction is gradually decreased. If you set the value to 0, no initial minimum score is required and agents with any score are considered for an interaction.

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