View in ref guide.
Edit this option Publish this option Clear draft content
Published Option
use-action-filters
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Note: In a hybrid environment, this option should always be set to false.
- true - URS uses a skill expression or Agent Group names taken from the action_filters field in the scoring request.
- false - URS checks with the Stat Server for the target list of agents, as specified in the login-status-expression option, and adds the target Agent IDs to the scoring request.
Note: If [default-predictor].login-status-expression is set to &(loginStatus=4|loginStatus=9), indicating that the agents who are in the Ready state or ACW state (for voice calls) are the designated target agents, then the GetActionFilters subroutine uses a custom statistic called RStatGPRAgentsReadyOrACWvoice. This custom statistic is provided in the object.kvlt file in the URS Strategy Subroutines IP.
Draft Option
No draft option
