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Published Option
Default Value: false
Valid Values: true, false
Changes Take Effect: On the next interaction
The value you set for this option determines whether the ScoreIdealAgent subroutine checks for agent occupancy and adjusts the agent's score for an interaction to increase, or decrease, the probability that the agent receives the interaction. If you set the value of this option to true and the value of statistic StatAgentOccupancy is above a threshold specified by the max-agent-occupancy-threshold option value, the subroutine adjusts the agent score lower. The score is multiplied by a coefficient defined in the max-agent-occupancy-factor option. Similarly, if the agent occupancy is lower than the value of the min-agent-occupancy-threshold option value, it is adjusted higher. The score is multiplied by a coefficient defined in the min-agent-occupancy-factor option. If the adjusted score exceeds the value specified by the max-score option, its value is set to the maximum score specified for the Predictor.
Draft Option
No draft option