View in ref guide.
Edit this option Publish this option Clear draft content
Published Option
Default Value: false
Valid Values: true, false
Changes Take Effect: On the next interaction
When set to false, the GPR result obtained in each routing attempt will be reported in the score log and user event. This indicates the routing integration in environments where the clear targets are enabled between routing attempts.
When set to true, the GPR result will be reported only after a target is selected and the gpmResult/gpmMessage is overridden to report results correctly. This indicates that the routing integration in environments where the clear targets are disabled between routing attempts.
If an agent is selected without any GPR scores and the last scoring request was successful, the gpmResult is set to 10. If the agent is selected with a GPR score, the gpmResult is set to 1 regardless of the result of the final attempt.
Draft Option
No draft option