Predictive Route DataCfg:default:log-to-api

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Published Option

log-to-api

Default Value: false
Valid Values: true, false
Changes Take Effect: On the next interaction
Discontinued: 9.0.018.01

Specifies whether logging is enabled to the Predictive Routing application REST API from the routing strategy. If the option value is set to true, the context of the interaction is submitted to Predictive Routing when the PrrIxnCompleted subroutine is called, before interaction is routed to an agent. If set to false, logging is not enabled.

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