Predictive Route DataCfg:default:orig-connid-key

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Published Option

orig-connid-key

Default Value: None
Valid Values: Any valid user data key holding the original interaction connection ID
Changes Take Effect: Immediately

Defines a user data key that the Predictive Routing strategy must attach on initialization. It holds the original connection ID of an interaction, which is used to uniquely identify the interaction for the scoring engine. The ActivatePredictiveRouting subroutine checks for the presence of this key when it starts processing an interaction.

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