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Published Option
send-user-event
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
When set to true, the routing strategy used with Predictive Routing sends the EventUserEvent TEvent, which includes the following attributes:
- AttributeThisDN with a value indicating the virtual queue where the strategy is executed. This is set in the [default].vq-for-reporting option.
- AttributeUserData containing the Predictive Routing-specific key-value pairs which provide the foundation for reports on routing outcomes presented in Genesys Interactive Insights/GCXI.
The KVP data is stored in Genesys Info Mart, and is then available to the Genesys reporting suite and to Predictive Routing, which can use this KVP data to refine Predictor and Model performance.
For more information on creating reports based on Predictive Routing data, see
Integrate with Genesys Reporting.
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