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Published Option
Default Value: 0 (seconds)
Valid Values: Any positive integer
Changes Take Effect: On the next interaction
Warning: If you need to change the value of this option, contact Customer Care to ensure that the value you specify is compatible with your environment.
Defines a timeout value for the maximum allowed idle time for a low-scoring agent. When this timeout value is reached, an agent who has been in ready state for longer than the setreadycondition-agent-timeout period is selected for next call irrespective of that agent score compared to the threshold value.
Draft Option
Default Value: 0 (seconds)
Valid Values: Any positive integer
Changes Take Effect: On the next interaction
Warning: If you need to change the value of this option, contact Customer Care to ensure that the value you specify is compatible with your environment.
Defines a timeout value for the maximum allowed idle time for a low-scoring agent. When this timeout value is reached, an agent who has been in ready state for longer than the setreadycondition-agent-timeout period is selected for next call irrespective of that agent score compared to the threshold value.