Stat Server:statserver:ignore-disabled-objects-in-queue-statistics

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Published Option

ignore-disabled-objects-in-queue-statistics

Default Value: no
Valid Values: yes, no
Changes Take Effect: After restart

In the 8.1.0^- releases, this option specifies whether Stat Server takes into account disabled Person and Place objects when calculating certain queue statistics. When this option is set to yes, Stat Server abstains from updating queue statistics having any of the ActionLogin, AgentReady, and AgentActive actions in the main mask while Person and Place objects continue to be disabled. When set to no, Stat Server considers all Person and Place objects—disabled or enabled—and all masks in computations of queue statistics.

Note: The aforementioned statistics are such that actions are propagated from a place to a queue only when an agent is logged on to the place and either of the following:

• Both the agent and place are enabled, in which case the value of this configuration option is irrelevant.
• The agent and/or place is disabled and the value of this option is set to no.

Starting with 8.1.2 release, only the agent should be enabled to be accounted for in queue statistics that use ActionLogin, AgentReady, and AgentActive actions.

Draft Option

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