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Published Option
Default Value:
Valid Values: The name of a valid Interaction Queue
Changes Take Effect: After server restart
This option is mandatory.
The name of the Interaction Queue that is used as the entry point to the Chat Routing strategy. This queue must correspond to the queue specified by the key set in the queueKey option.
Draft Option
Default Value: Webengagement_Chat
Valid Values: The name of a valid Interaction Queue
Changes Take Effect: Immediately
Modified: 8.5.1
This option is mandatory.
The name of the Interaction Queue that is used as the entry point to the Chat Routing strategy. This queue must correspond to the queue specified by the key set in the queueKey option.
Starting with version 8.5.1, changes to this option take effect immediately. In 8.5.0, changes are effective after a server restart.