Web Services and Applications:interaction-workspace:chat-nickname

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

chat.nickname

Default Value: $Agent.UserName$
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.FullName$,$Agent.EmployeeId$.
Changes Take Effect: After the next platform configuration refresh interval.

Specifies the agent's nickname that is used during chat sessions (displayed to the customer) by a string that can contain regular characters and field codes.

Draft Option

No draft option