Workspace Desktop Edition:interaction-workspace:-media-type-zcontact-history-enable-combine-interaction-with-current

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Published Option

<media-type>.contact-history.enable-combine-interaction-with-current

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately.
Introduced: 8.5.142.05
Discontinued: 8.5.143.08

If an agent is already handling an interaction with a contact, this option specifies whether an in-progress interaction of the given media type, opened from the Contact History tab, is displayed in the current interaction view or in a separate case view. Note: you cannot display more than one Email interaction in the same view.

This option has been replaced by <media-type>.contact-history.enable-combine-ixn-with-current due to GAX maximum character length for option names.

Draft Option

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