Workspace Desktop Edition:interaction-workspace:callback-ringing-bell

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Published Option

callback.ringing-bell

Default Value: Sounds\Ring.mp3|10|-1|primary
Valid Values: All special characters that are valid Windows file path, '|' separator and numeric values.
Changes Take Effect: At the next interaction.
Introduced: 8.5.115.17

Specifies the path of the sound file that is played when a Callback Preview Invitation is delivered to the agent. For example: "Sounds\Ring.mp3|10|-1|primary" The value has four components that are separated by the character '|':

1) The file name and folder relative to the application folder. It may happen that on some virtual desktop, MP3 or other sounds format cannot be rendered by Direct Show filters. Files format that can be played (.wav, …) with Direct Show must be used here.
2) The priority. The higher the integer the higher the priority.
3) The duration:

a) -1 means plays and repeats until an explicit message stops it (I.e.: the established event stops the ringing sound).
b) 0 means play the whole sound one time.
c) An integer > 0 means a time, in milliseconds, to play and repeat the sound.

4) The output devices:

a) primary means plays on the default output device.
b) secondary means plays on the output device specified by the application.secondary-audio-out-device option.
c) both means plays on both default output device and the output device specified by the application.secondary-audio-out-device option.

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