Workspace Desktop Edition:interaction-workspace:chat-on-hold-queue

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Published Option

chat.on-hold-queue

Default Value: No default value
Valid Values: Any valid Script name of type 'Interaction Queue'.
Changes Take Effect: At the next attempt to put a chat in a queue.
Introduced: 8.5.128.07

Specifies the Interaction Queue where the chat interaction is placed when the agent clicks Place chat on hold. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

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