Workspace Desktop Edition:interaction-workspace:chat-pending-response-to-customer-bell

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Published Option

chat.pending-response-to-customer-bell

Default Value:
Valid Values: All special characters that are valid Windows file path, '|' separator and numeric values.
Changes Take Effect: Immediately
Introduced: 8.5.122.08
Related Options: application.secondary-audio-out-device

Specifies the configuration string for the chat pending response sound. For example: "Sounds\chord.mp3|7|0|primary" The value has four components that are separated by the character '|':

1. The file name and folder relative to the application folder. It may happen that on some virtual desktop, MP3 or other sounds format cannot be rendered by Direct Show filters. Files format that can be played (.wav, …) with Direct Show must be used here.
2. The priority. The higher the integer the higher the priority.
3. The duration:
   1. 0 means play the whole sound one time.
   2. An integer > 0 means a time, in milliseconds, to play and repeat the sound.
4. The output devices:
   1. primary means plays on the default output device.
   2. secondary means plays on the output device specified by the application.secondary-audio-out-device option.
   3. both means plays on both default output device and the output device specified by the application.secondary-audio-out-device option.

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