Workspace Desktop Edition:interaction-workspace:contact-last-called-agent-zmedia-type-zenable

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

contact.last-called-agent.<media-type>.enable

Default Value: true
Valid Values: true,false
Changes Take Effect: Immediately.

This option can be used as a template to a create a media specific option. When set to true, the attributes LastCalledAgent_EmployeeID, LastCalledAgent_TimeStamp, LCA_EmplID_<interaction-media-type> and LCA_TimeStamp_<interaction-media-type> of the contact are set in contact profile when an interaction of the given media type is presented to the Agent.
This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
Note: This option overwrites the contact.last-called-agent.enable option.
Use the 'voice-campaign' media-type to define the lookup behavior in the context of outbound campaign interactions.

Draft Option

No draft option