Workspace Desktop Edition:interaction-workspace:contact-lookup-enable

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Published Option

contact.lookup.enable

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately.

Activates the Workspace features that rely on the Universal Contact Server (UCS) for contact lookup when an interaction is presented to the Agent. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

This option is taken into account only when attached data 'IdentifyCreateContact' is not set in the interaction and the contact.lookup.<media-type>.enable option is not defined for the applicable media type.

Draft Option

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