Workspace Desktop Edition:interaction-workspace:contact-lookup-voice-use-dialed-phone-number

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Published Option

contact.lookup.voice.use-dialed-phone-number

Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.

When the value of this option is set to true, Workspace executes the Universal Contact Server (UCS) Contact Look-up request using the normalized value of the number that was manually dialed by the agent.

Note: The normalized phone number is the string that results from the execution of the logic that is configured by the expression.phone-number.supported-characters option and before the dial-plan-rule-<name> is applied. When the value is set to false, Workspace applies the Contact Look-up with the phone number that is returned by the T-Server in the EventDialing, which can contain the string transformed by the execution of the dialing rules.

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