Workspace Desktop Edition:interaction-workspace:contact-lookup-zmedia-type-zenable

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Published Option

contact.lookup.<media-type>.enable

Default Value: true
Valid Values: true,false
Changes Take Effect: Immediately.

Activates the Workspace features that rely on Universal Contact Server (UCS) for contact lookup when an interaction of the given media type is presented to the Agent.
This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
Note: This option overwrites the contact.lookup.enable option. It is not taken into account when the attached data 'IdentifyCreateContact' is set in the interaction.
Use the 'voice-campaign' media-type to define the lookup behavior in the context of outbound campaign interactions.

Draft Option

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