Workspace Desktop Edition:interaction-workspace:contact-metrics-time-frame-customer-notification

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Published Option

contact.metrics.time-frame-customer-notification

Default Value: 1
Valid Values: An integer value meaning a number of days. If set to 0, no metrics area .
Changes Take Effect: When the application is started or restarted.

Specifies the search timeframe, in days, from which existing open and closed interactions are to be reported. If the value is set to 0, the feature is disabled. If the value is set to a number that is greater than 0, the feature that displays in the Interaction Search view the number of interactions that were sent or received by the contact for the specified number of days is activated.

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