Workspace Desktop Edition:interaction-workspace:contact-ucs-interaction-zmedia-type-zenable-create

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Published Option

contact.ucs-interaction.<media-type>.enable-create

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately.

Activates the Workspace feature that generates the interaction history in Universal Contact Server (UCS) based on the inbound and outbound interactions of type <media-type> handled by Workspace.
Note: The option is forced to the value false for the media-types email, chat, and smssession, as Media Server is responsible for submitting those interactions in UCS.
This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.
This option replaces contact.ucs-interaction.enable

Draft Option

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