Workspace Desktop Edition:interaction-workspace:contact-ucs-interaction-zmedia-type-zenable-lookup

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Published Option

contact.ucs-interaction.<media-type>.enable-lookup

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately.

Activates the Workspace feature that looks up the history of existing interactions of the given <media-type> in Universal Contact Server (UCS) in order to update their content and status according to live interaction lifecycle.

Note: For the media type 'email', the value of this option is forced to true.

This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

Draft Option

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