Workspace Desktop Edition:interaction-workspace:contact-ucs-interaction-zmedia-type-zuse-server-date

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Published Option

contact.ucs-interaction.<media-type>.use-server-date

Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.

Specifies for the specified <media-type> whether Workspace sets the start and end dates of interactions by using the time of the local agent workstation, or uses the date and time specified by Universal Contact Server (UCS) when it creates or updates an interaction record in UCS.

Use this option as a template and modify its name by replacing the <media-type> by an actual media type defined in Management Framework.

Note: Depending on which UCS version you are using, setting this option to ‘true’ might generate an additional request to UCS when ‘mark done’ is set.

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