Workspace Desktop Edition:interaction-workspace:display-format-interaction-callback-name

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Published Option

display-format.interaction-callback-name

Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.Type$,$Interaction.CaseId$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$ (where X is the name of contact attribute and Y is the attached data key name).
Changes Take Effect: Immediately.

If the main interaction is a Callback, this option defines the format of the tooltip that is displayed when you place your mouse pointer on the 'Case' tab at the top of the window. It is specified by specifying a string of field codes: $Interaction.Type$,$Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
Where X is the name of the contact attribute and Y is the name of the attached data key.

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