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Published Option
email.reply-prefix
Default Value: Re:<SPACE>
Valid Values: Any valid character string.
Changes Take Effect: Immediately.
Modified: 8.5.116.10
Specifies the reply-prefix that is added to subject of the inbound email.
This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy. The routing strategy can be used to identify the language of the email interaction and the reply prefix used by customers, and then to apply the same prefix to contact center replies in the email thread [Added: 8.5.116.10].
- Workspace removes multiple reply prefixes and appends either the prefix specified by the routing strategy, the prefix specified by this option, or the default prefix if no prefix is configured [Added: 8.5.116.10].
- Workspace only adds the reply prefix at the beginning of the subject if one does not already exist [Added: 8.5.116.10].
- Agents can manually edit the subject prefix of a reply email interaction.
Draft Option
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