Workspace Desktop Edition:interaction-workspace:email-set-ownerid-on-send

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Published Option

email.set-ownerid-on-send

Default Value: true
Valid Values: true, false
Changes Take Effect: At the next interaction.

Specifies whether the owner id of the interaction should be updated with the dbid of the agent when the email is sent. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

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