Workspace Desktop Edition:interaction-workspace:email-signature

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Published Option

email.signature

Default Value:
Valid Values: file: followed by the file name and path, or response: followed by the full response path in the Standard Response Library (refer to standard-response.categories).
Changes Take Effect: At the next interaction.
Related Options: standard-response.categories

Specifies the type and the location of the signature template, defined in eServices Manager, that is to be added to outbound emails.

The value has two components that are separated by the character ':', the type (file or response) and the location (path).

1. The type of signature file:
   1. file to specify a file
   2. response to specify a response from the Standard Response Library
2. The location of the signature template:
   1. The file name and folder relative to the application folder
   2. The response name and full path of the parent category in the Standard Response Library

   For example:

   • file:Signatures\Signature.txt
   • response:RootCategory1/CategoryLevel1/CategoryLevel2/CategorySpecifiedAsRoot/SignatureTemplate

   The specified Standard Response can contain the following field codes:

   • <$Agent.FirstName$>
   • <$Agent.LastName$>
   • <$Agent.FullName$>

   This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

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